Technology and AI application
Since the Covid-19 pandemic, restaurants and bars across the world have integrated extensive technological solutions, namely QR code menus and contactless ordering and payment systems, as part of safe dining measures.
Although Emmanuel Stroobant, chef-owner of two Michelin-starred restaurant Saint Pierre in Singapore, believes technology and AI may be good solutions for back-of-the house systems and to manage large delivery orders, the personal touch is still required in front of house situations as diners still want to be served by people in a high-end restaurant setting.
On the other hand, the application of AI will undoubtedly become more widespread as it will help generate cost-efficiencies and develop data-proven strategies to improve business from customer service to waste management.
