Hotel group offers ’emotional support’ wine if your flight is delayed or cancelled

It’s fair to say that air travel is no cakewalk at present, with the interminable queues and cancellations at airports broadcast nightly on the news. Enter, stage left The Kimpton Hotel Group, which has come up with a novel way to ease travel woes: offering free ’emotional support’ wine to customers. 

emotional support wine

Though it might not entirely make up for the stresses and strains of a delayed or cancelled flight, Kimpton Hotels has decided to offer its customers a free glass of ’emotional support’ wine at check-in if their flight is affected.

Taking to Twitter to announce the initiative, the hotel group wrote, “Important announcement: Flight delayed? Cancelled? Wine about it with us! Starting this weekend, we’ll pour you a glass of well-deserved wine (we call it an Emotional Support Beverage) at check-in if your flight was delayed or cancelled! We know it’s rough out there!”

Amid chaos and cancellations, London Heathrow – Britain’s busiest airport – reported losses of £321 million last week as increased costs and staffing shortages begin to bite.

Heathrow has blamed a lack of handling staff on the ground for the recent travel disruptions, a claim disputed by budget carrier Ryanair. Virgin Atlantic has also criticised Heathrow, claiming responsibility lay at the airport’s door for the current difficulties.

Meanwhile, grounded holidaymakers have also been given the chance to claim free pints courtesy of home brewing firm Pinter.

Adam Keary, managing director of Pinter, said: “Summer of 2022 was one we all wanted to enjoy, as travel fully reopened after a turbulent few years, but once again plans have been dashed. While airports and airlines bicker amongst themselves in their war of words, the customer is left in the lurch.

“We can’t give people back the holiday they deserve, so wanted to give a small something so they can at least enjoy a well-needed fresh beer while grounded.”

You can read more on that here.

And if you do manage to actually board a plane this summer, then one flight attendant has revealed the best insider tips and tricks to bag yourself a free drink on the journey.

This article was originally published by the drinks business and has been shared with permission.

Leave your reply

Most Recent Stories

WLC Eats: Jin Sha at Four Seasons Hotel Hangzhou at West Lake

Douglas Blyde takes a trip to the Four Seasons Hotel Hangzhou, China. During his visit, head sommelier Olive Gao guides him through a list covering everything from lard-washed rice wine to tea.

The airline with an organic-only wine list

French boutique airline La Compagnie's exclusively-organic onboard wine list is designed to correspond with its "disruptive image", according to the company.

Kent vineyard battles opposition to wine tastings near graveyard

Nine Oaks Vineyard in Kent is seeking to allay concerns of local residents after facing opposition to its new licence to hold wine tastings, with villagers arguing that nearby mourners could be disturbed. WLC finds out more.

Analysis: a closer look at Majestic's acquisition of Vagabond Wine

Majestic's acquisition of Vagabond Wines, which was confirmed last week, is an interesting expansion for the well-known specialist retailer, particularly given the growth of its B2B business in recent years. WLC looks at what the deal may mean.

Michel Roux Jr to open new restaurant

Just a few months after he shut the doors of legendary Mayfair institution Le Gavroche, Michel Roux Jr will open a new restaurant at The Langham hotel this summer, with the menu taking inspiration from his childhood in Kent.

Most Recent Stories

WLC Eats: Jin Sha at Four Seasons Hotel Hangzhou at West Lake

Douglas Blyde takes a trip to the Four Seasons Hotel Hangzhou, China. During his visit, head sommelier Olive Gao guides him through a list covering everything from lard-washed rice wine to tea.

The airline with an organic-only wine list

French boutique airline La Compagnie's exclusively-organic onboard wine list is designed to correspond with its "disruptive image", according to the company.

Kent vineyard battles opposition to wine tastings near graveyard

Nine Oaks Vineyard in Kent is seeking to allay concerns of local residents after facing opposition to its new licence to hold wine tastings, with villagers arguing that nearby mourners could be disturbed. WLC finds out more.

Analysis: a closer look at Majestic's acquisition of Vagabond Wine

Majestic's acquisition of Vagabond Wines, which was confirmed last week, is an interesting expansion for the well-known specialist retailer, particularly given the growth of its B2B business in recent years. WLC looks at what the deal may mean.

Michel Roux Jr to open new restaurant

Just a few months after he shut the doors of legendary Mayfair institution Le Gavroche, Michel Roux Jr will open a new restaurant at The Langham hotel this summer, with the menu taking inspiration from his childhood in Kent.